Virtual Agents for Telco

Get more revenue for your telecommunications business with AI-powered conversational voice bots.

Popular use cases for AI conversational voice bots in the Telecommunications industry:
  • Service Upsells
  • Human-like Voice Assistant
  • 24x7 Hotline Support
  • Notifications & Reminders
  • Payment Collections

There are a lot of risks and challenges that Telcos are facing today, like:

  • High inflationary environment
  • Workforce culture and talent management
  • Low level of efficiency of digitalization
  • Saturation in consumer markets

Today, Telcos play an essential role in human and business lives, providing a high level of connectivity and, consequently, a very high impact on day-to-day activities. Telecom companies could address the above challenges by implementing new technologies like AI and developing new business models, products, and services while helping employees focus on value-added tasks through operational effectiveness.

There are plenty of applicable use cases for AI and emerging technologies. Many experts have agreed on the importance of prioritization of new ways of customer experience improvement. When it comes to the telecom industry, it highlights the following priorities:

  • Innovation and focus on customer experience
  • Implementation of AI and focus on automation with a customer-centric approach
  • Increasing the list of self-service operations like service upgrades or inquiries, bill payments, and others

How AIVOTAR AI-powered voice virtual agents help here?

For Telcos, an AI conversational agent can help troubleshoot as a 1st-level hotline, schedule services like installation, office visits, or any other, automate outbound upselling or cross-selling programs, help manage payment collections from subscribers, etc.

Virtual Agents can also be activated as a modern and innovative type of company IVR or a personal assistant to a subscriber, extending the list of services for a mobile Telecom provider.

Here are just a few use cases for highly effective Virtual Agent implementation:

  • Office Assistance / Smart IVR for a subscriber (human-like voice assistant)
  • Telesales / Outbound calls
  • Payment notification, start/end of services notification
  • Product or service upsells and upgrades
  • Inbound calls: 24/7 hotline support

AIVOTAR’s platform provides an ability to integrate Virtual Agent into the existing IT environment via API without additional software or hardware installations. It makes AIVOTAR an effective, modern, game-changing instrument for the telecommunications business.

Typical use case scenario for an AI-powered Virtual Agent

A service provider wants to make an upsell program to attract and motivate existing subscribers to upgrade to a new plan.
There are 100,000 subscribers qualified by the marketing department to be contacted by the sales agent via the phone.

Scenario 1

Calls are made by a human call center operator

Let sales agents reach out to 100,000 clients, complete their calls, and make necessary corrections to the subscriber’s plan in internal systems.

Assuming an average call takes 3-4 min, it may take 6.500 hours of pure conversation time. For a sales team of 50 agents, this might be a task for the next 26 working days (in case they could talk non-stop for 5 hours/day, which is really hard).

If a client doesn’t respond to the 1st call (which is a very usual thing), then it may take another day or more just to complete a simple notification campaign.

Scenario 2

AIVOTAR AI-powered Virtual Agent makes calls

With your call script in hand, you may run a campaign of 100,000 calls in just 2-3 days. The AIVOTAR platform allows you to handle millions of calls monthly.

All responses made by a Virtual Agent will be accurate and strictly according to a call script. Integration capabilities allow the transfer of call transcripts to CRM for further analyses. A Virtual Agent will not be upset or tired and can support your campaign after business hours or during holidays.

Benefits and advantages of using AI-powered voice based Virtual Agent:

  • Approximately 10x less time required to complete call-campaign
  • Calls can be scheduled for after business hours or non-working days if necessary, with no need to increase labor costs
  • No need to hire/train external resources
  • Virtual Agent helps to avoid salesforce downtime
  • Professional sales agents save time for high-priority tasks
  • Reporting gaps are reduced or even eliminated by using automated data transfer to CRM