Virtual Agents for Healthcare

Improve patient satisfaction and staff efficiency with AI-powered conversational voice bots.

Popular use cases for AI conversational voice bots in the Healthcare industry:

Computer technologies have already become an integral part of medicine, and the process is accelerating, showing the world such innovations as medical chips and various types of computer research, including using Artificial Intelligence (AI).

But despite all this, there are a vast number of simpler tasks where AI can demonstrate itself in the best way, primarily in improving the quality of medical services and taking care of patients and medical workers.

We are talking about situations where patients are forced to wait 10, 20, or even more minutes listening to the music of a standard Interactive Voice Response (IVR) menu before a call center operator responds. But what if a second call is required? Another 20 minutes?! The list of existing inconveniences when communicating with a medical institution is quite long. Let’s review the most common:

Waiting time for an operator response and a long list of IVR options
Heavy load for doctor assistants of checking and updating appointments
Poor or non-existing reminder service for patients
Lack of automation and integration with internal systems
After-hours availability of making appointments or updates

Patients get upset if they cannot reach support services. In many cases, they receive unprofessional, low-quality support due to the operator’s rudeness or non-constructive dialog, especially when the operator is overloaded and facing emotional burnout.

How AIVOTAR AI-powered voice virtual agents help here?

Virtual Agents can help medical centers automate different services like making an appointment with a relevant doctor or specialist from a patient call, reminding patients about upcoming visits, services, or any other important information. A conversational voice-based agent can help save time, resources, and costs for any international medical organization promoting and managing their services abroad by providing multilingual support.

Here are just a few use cases for highly effective Virtual Agent implementation:

Smart, advanced IVR for patient support
Scheduling doctor appointments
Follow-up outbound calls to confirm, modify, or cancel an appointment
Service updates and important notifications
Upselling medical services
Inbound calls: 24/7 hotline support

All responses made by a Virtual Agent will be accurate and strictly according to a call script. Integration capabilities allow the transfer of call transcripts to CRM for further analyses. Virtual Agent will not be upset or tired and can support your services after business hours or during holidays.

Any medical Organization can benefit from using an AI-powered voice-based Virtual Agent:

Improve patient satisfaction by eliminating waiting or hold times and 24/7/365 patient assistance
Reduce cost per interaction and the quality of processing requests
Reduce missed appointments by reminder services through outbound calls
Avoid doctor assistants and call center operator overload and emotional burnout
Improve staff efficiency and quality of services